Contact Us

Contact HEVUMYI

We answer every message ourselves. Write to the address below and you will hear back from the team that packs and ships the orders — not an outsourced call centre.

Customer support

Email: support@hevumyi.com
Hours: Monday to Friday, 9:00 am – 6:00 pm Eastern Time
Response time: within one business day

To speed things up, include your order number (it starts with a # and is in your confirmation email) and, for a product question, the size and colour you are considering.

What we can help with

• Choosing a size — Twin through Cal King, plus Oversized Queen and Oversized King
• Matching a colour to a room, or checking whether two colours ship as a pair
• Order changes before dispatch, tracking, and delivery issues
• Returns, exchanges and damaged or incomplete sets

Returns

To start a return, email us with your order number. We reply with the return address and, for U.S. addresses, a prepaid label. Please do not send anything back before you have those instructions — it is the fastest way to make sure the refund is not delayed.

What we do not do

We do not operate a wholesale, distribution or reseller programme, and we do not take orders by phone. All orders are placed on this website.

Mailing address

For correspondence and returns, please contact us by email first and we will provide the correct U.S. address for your case.

HEVUMYI — hevumyi.com