Refund Policy

RETURN WINDOW

You may return most items within 30 days of delivery for a refund. Items must be unused, unwashed and returned in their original packaging with all labels attached.

HOW TO START A RETURN

Email support@hevumyi.com with your order number and the item you would like to return. We will reply within one business day with return instructions and, for addresses within the United States, a prepaid return label.

CONDITION OF RETURNED ITEMS

Bedding is a personal-use product. For hygiene reasons we cannot accept items that have been used, washed or laundered, or that are missing pieces from the set. Sets must be returned complete.

REFUNDS

Once your return reaches our warehouse and passes inspection, we issue the refund to your original payment method. Refunds are usually completed within 5–10 business days, and your bank may need additional time to post the credit. Original shipping charges are refunded only when the return is the result of our error.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your set arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with a photo of the item and its packaging. We will arrange a replacement or a full refund, including return shipping.

NON-RETURNABLE ITEMS

• Items returned more than 30 days after delivery
• Bedding that has been used, washed or laundered
• Incomplete sets with missing pieces
• Gift cards

EXCHANGES

We do not process direct exchanges. Return the item for a refund and place a new order — with 40 colours and 9 sizes available, this is the fastest way to get the colour or size you want.

CONTACT

Email support@hevumyi.com. We reply within one business day, Monday to Friday.