FAQs

Frequently Asked Questions

Sizes and fit

Which size should I choose?
Twin 68" × 88" · Twin XL 68" × 88" · Full 82" × 86" · Queen 88" × 88" · King 104" × 90" · Cal King 104" × 96" · Oversized Queen 98" × 98" · Oversized King 120" × 98". If your mattress is thicker than usual or you like a generous drape, size up — many customers do.

Will the fitted sheet fit my mattress?
The fitted sheet has a 360° elastic band with a 14-inch deep pocket and is cut for mattresses between 10 and 14 inches deep, including pillow-tops. If your mattress and topper together are deeper than 14 inches, the sheet will fit but may pull at the corners.

What is in the set

How many pieces do I get?
Twin and Twin XL are offered as 5-piece sets: comforter, flat sheet, fitted sheet and two pillowcases. Full, Queen, King and Cal King are 7-piece sets, which add two pillow shams. Oversized sizes follow the same 7-piece configuration.

Do the shams come with pillow inserts?
No. Shams are covers only — the inserts are not included.

Is the comforter warm enough for winter?
It is an all-season comforter: warm enough for most bedrooms in winter, light enough for summer. It is designed as a soft, lightly filled layer rather than a thick, heavy duvet — if you sleep cold, pair it with a blanket.

Why does the fill not bunch up after washing?
Baffle-box construction: interior walls are sewn into the quilt in a grid, so the fibrefill is held in separate compartments instead of sliding to one end.

Colour

Will the colour match the photos?
We photograph every colour under neutral light, but screens vary. Solid colours can read slightly warmer or cooler in a room than on a monitor. If an exact match matters, write to us and we will describe the tone for you.

Care

How do I wash the set?
Machine wash cold on a gentle cycle with a mild detergent. Tumble dry low; adding dryer balls helps the fill distribute evenly. Use a cool iron if you want to take out packing wrinkles. Do not bleach.

The set arrived compressed and wrinkled — is that normal?
Yes. Sets ship in a carton and the fabric settles in transit. One wash and a low tumble dry restores the loft; a cool iron on the flat sheet removes the last creases.

Shipping

How fast will my order arrive?
Orders placed before 2:00 pm Eastern on a business day are processed the same day. Standard delivery is 2–5 business days at US$4.90, free on orders over US$59. Every order ships from a warehouse inside the United States with a tracking number.

Do you ship outside the United States?
No. We ship to U.S. addresses only. Orders with a non-U.S. delivery address cannot be completed at checkout, and prices on this site are always in U.S. dollars.

Where is my tracking number?
It is emailed when your parcel is handed to the carrier, usually the same business day it is packed. If it has not arrived within 24 hours of your confirmation email, write to support@hevumyi.com with your order number.

Orders and payment

Which payment methods do you accept?
PayPal, Visa, Mastercard, American Express and Discover. Payment is taken in U.S. dollars.

Can I change my order or address?
Write to support@hevumyi.com as soon as possible. We can amend an order until it is packed; once a parcel is with the carrier the address cannot be changed, so please check the address on the confirmation screen.

Returns

What is your return policy?
Unused items may be returned within 30 days of delivery. Sets must be complete and unwashed. Refunds are issued to the original payment method within 5–10 business days of the return reaching our warehouse. Full terms are in our Refund Policy.

What if my set arrives damaged or incomplete?
Send a photo of the item and the packaging to support@hevumyi.com within 7 days of delivery. Damaged or incomplete sets are replaced or refunded in full, including shipping.

About HEVUMYI

Are your products new?
Yes. Everything we ship is new, factory-sealed stock. We do not sell used, returned or refurbished items.

Do you offer wholesale or reseller pricing?
No. hevumyi.com is the only place our products are sold, directly to customers.

Still not sure? Write to support@hevumyi.com — we answer within one business day.